Refund Poilcy

At Your Essentials, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving your order. We believe in giving our customers ample time to try out our products and make a decision.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. Please keep in mind that certain products, such as personalized or custom-made items, may not be eligible for a refund due to their unique nature.

Here's how our refund process works:

  1. Contact our customer support team at dmessentials67@gmail.com within 30 days of receiving your order to initiate the refund process. Please provide your order number and a brief explanation of why you are requesting a refund.
  2. Our customer support team will review your request and provide you with further instructions. In some cases, we may ask for additional information or evidence to support your refund request.
  3. If your refund request is approved, we will provide you with a return shipping label. You will be responsible for the cost of return shipping, unless the item received was defective or damaged.
  4. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If everything checks out, we will process your refund.
  5. The refund will be issued to your original payment method within a reasonable timeframe. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider.

We strive to make the refund process as smooth and hassle-free as possible. However, please understand that there may be circumstances beyond our control that could delay the refund process, such as shipping delays or bank processing times.

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Your Essentials. We appreciate your trust in our brand and look forward to serving you again in the future.